Thank you for shopping at The Rustic Hare & Co. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Upon receipt of the goods and provided they are returned unused in their original packing in perfect condition, we will refund the full amount of the cost of the goods only, less a 20% handling charge. All costs incurred in sending the goods to you will not be refunded. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@rustichare.co.za
By using our website and services, you consent to the practices described in this Privacy Policy.
Information We Collect
- Personal Information:
When you browse our website or make a purchase, we may collect personal information such as your name, email address, billing address, shipping address, and payment details. - Usage Information:
We may automatically collect information about your device and how you interact with our website. This may include your IP address, browser type, operating system, referral URLs, and pages viewed.
How We Use Your Information
- We may use the information we collect for various purposes, including but not limited to:
Processing and fulfilling your orders. - Providing customer support and responding to inquiries.
- Sending you order updates, promotional materials, and newsletters (you can opt-out at any time).
- Analyzing and improving our website’s performance, functionality, and user experience.
- Detecting and preventing fraud, security breaches, and unauthorized access.
Disclosure of Your Information
We may share your personal information with:
- Service providers and partners who help us operate and maintain our website and services.
- Third-party payment processors to securely process your transactions.
- Legal authorities, if required by law or in response to legal processes.
Your Choices
- You can access and update your personal information through your account settings on our website.
- You can opt-out of receiving promotional emails by following the unsubscribe instructions included in the email.
- You can disable cookies in your browser settings, but please note that this may affect certain features and functionality of our website.
Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when posted on our website. We encourage you to review this page periodically for updates.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at info@rustichare.co.za